Page 169 - MEDIASET ESPAÑA / 2013. Corporate Responsibility Report

169
CORPORATE RESPONSIBILITY REPORT 2013
Product Responsibility Performance Indicators Reporting level Page
Content creation
M2 Methodology for assessing and monitoring adherence to content creation values. Complete 38-40
M3 Actions taken to improve adherence to content creation values, and results obtained. Complete 38-40
Content disemination
M4
Actions taken to improve performance in relation to content dissemination issues
(accessibility and protection of vulnerable audiences and informed decision making) and
results obtained.
Complete 38-42
M5
Number and nature of responses (feedback/complaints) related to content dissemination,
including protection of vulnerable audiences and informed decisionmaking and accessibility,
and processes for addressing these responses.
Not reported Note
Audience interaction
M6 Methods to interact with audiences and results. Partial 86
Customer health and safety
PR1
Life cycle stages in which health and safety impacts of products and services are assessed
for improvement, and percentage of significant products and services categories subject
to such procedures.
Complete Note
PR2
Total number of incidents of non-compliance with regulations and voluntary codes
concerning health and safety impacts of products and services during their life cycle, by
type of outcomes.
Partial Note
Corruption
PR3
Type of product and service information required by procedures and percentage of
significant products and services subject to such information requirements (key sector
supplement content).
Partial 31
PR4 Total number of incidents of non-compliance with regulations and voluntary codes
concerning product and service information and labeling, by type of outcomes. Partial Note
PR5 Practices related to customer satisfaction, including results of surveys measuring
customer satisfaction. Not reported
Product and service labelling
PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing
communications, including advertising, promotion, and sponsorship. Complete 27-31
43-45
PR7
Total number of incidents of non-compliance with regulations and voluntary codes
concerning marketing communications, including advertising,promotion,and sponsorship
by type of outcomes (key sector supplement content).
Partial Note
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