Page 164 - MEDIASET ESPAÑA / 2012. Corporate Responsibility Report

164
OUR CR REPORT
Anti-competitive behavior
SO7 Total number of legal actions for anti-competitive behavior, anti-trust,
and monopoly practices and their outcomes. Complete 147
Compliance
SO8 Monetary value of significant fines and total number of non-monetary
sanctions for non-compliance with laws and regulations. Complete 57
Product Responsibility Performance Indicators Nivel de
Reporte Páginas
Customer health and safety
PR1
Life cycle stages in which health and safety impacts of products and services are
assessed for improvement, and percentage of significant products and services
categories subject to such procedures.
Partial 147
PR2
Total number of incidents of non-compliance with regulations and voluntary
codes concerning health and safety impacts of products and services during their
life cycle, by type of outcomes.
Complete 57
Aspecto: Corrupción
PR3 Type of product and service information required by procedures, and percentage
of significant products and services subject to such information requirements. Partial 58
PR4 Total number of incidents of non-compliance with regulations and voluntary codes
concerning product and service information and labeling, by type of outcomes. Complete 57
PR5 Practices related to customer satisfaction, including results of surveys measuring
customer satisfaction.
Not
reported
Product and service labelling
PR6 Programs for adherence to laws, standards, and voluntary codes related to
marketing communications, including advertising, promotion, and sponsorship. Complete 56; 58;
93-94
PR7
Total number of incidents of non-compliance with regulations and voluntary
codes concerning marketing communications, including advertising, promotion,
and sponsorship by type of outcomes.
Complete 57
Customer privacy
PR8 Total number of substantiated complaints regarding breaches of customer
privacy and losses of customer data. Complete 57
Compliance
PR9 Monetary value of significant fines for non-compliance with laws and regulations
concerning the provision and use of products and services. Complete 57
Notes:
CGAR: Corporate Governance Annual Report 2011.