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Anti-competitive behavior

SO7 (A)

Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes.

Fully *

Compliance

SO8 (P)

Monetary value of signifcant fnes and total number of non-monetary sanctions for non-compliance with laws and regulations.

Fully 57

PRODUCT RESPONSIBILITY

management scope

Customer health and safety

PR1 (P)

Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of signifcant products and services categories subject to such procedures.

Fully *

PR2 (A)

Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes.

Fully *

Product and service labeling  

PR3 (P)

Type of product and service information required by procedures, and percentage of signifcant products and services subject to such information requirements.

Fully 57

PR4 (A)

Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.

Fully 57

PR5 (A)

Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.

Not reported

Marketing communications  

PR6 (P)

Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.

Fully 57;84

PR7 (A)

Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes.

Fully 57

Corporate Responsibility 2010

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