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Customer privacy

PR8 (A)

Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.

Fully 57

Compliance

PR9 (P)

Monetary value of signifcant fnes for non-compliance with laws and regulations concerning the provision and use of products and services.

Fully 57

Notes:

CA: Annual Report 2010

IGC: Corporate Governance Report 2010. * Informed in explanatory information

GRI Contentt Index

130

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