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PR8 (A)
Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.
Fully 57
Compliance
PR9 (P)
Monetary value of signifcant fnes for non-compliance with laws and regulations concerning the provision and use of products and services.
Fully 57
Notes:
CA: Annual Report 2010
IGC: Corporate Governance Report 2010. * Informed in explanatory information
GRI Contentt Index
130
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