BUSINESS MODEL
144
Operating income and expenses (
€
million)
Income
2011
2012
2013
Group advertising revenues
947,482
806,714
766,560
Other advertising revenues
1,182
519
1,737
Provision of services
21,554
53,662
40,715
Other
14,684
11,941
9,813
Other operating income
24,428
13,891
7,995
Total
1,009,330
886,727
826,819
Operating expenses
2011
2012
2013
Decrease in finished goods and work in progress
-8
1,766
1,304
Raw materials and consumables
256,895
305,693
270,346
Personnel expenses
116,603
109,256
104,850
Audio-visual rights consumed
227,680
210,469
173,927
Depreciation/amortisation
14,861
15,929
18,076
Change in working capital provision
801
213
-1,055
Other expenses
227,969
194,598
189,200
Total operating charges
844,801
837,924
756,647