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Viewed overall, complaints accepted have remained stable; complaints presented in 2010 have remained at the same level as in the previous year and there has been a decrease in complaints accepted.

Source: Fifth Assessment Report on the application of the Self-Regulatory Code on Television Content and Children. 2010.

Complaints presented and accepted. Evolution

1 st report 2 nd report 3 rd report 4 th report 5 th report

120

12 31

71

37 22

128

216

128

359

Complains presented Complains acepted

Corporate Responsibility 2010

79

Analysis of complaints

Telecinco’s sense of social commitment is also refected through its compliance with the Self-Regulatory Code on Television Content and Children, which aims to foster the programming of responsible content and ensure that the rights of children and adolescents are respected and protected. Compliance with this Code can be analysed from the Annual Assessment Reports on the Application of the Self-Regulatory Code on Television Content and Children.

From the methodological perspective, it is to be noted that this report takes into consideration complaints concerning uncoded programme content screened during the “increased protection time bands” through analogue broadcasts made by the general nationwide television channels.